1. Conditions of return

Customers need to check the condition of the goods and can exchange/return the goods at the time of delivery/receipt in the following cases:

Goods do not match the type and model in the ordered order or on the website at the time of ordering.
Not enough quantity, not enough set as in the order.
External conditions are affected such as tearing of the packaging, peeling, broken …
It is the responsibility of the customer to present the relevant documents proving the above deficiency to complete the return/return of the goods.

 

2. Regulations on the time to notify and send returned products

Time for notification of return and exchange: within 48 hours of receiving the product in case the product lacks accessories, gifts or is broken.
Time to send and return the product: within 14 days of receiving the product.
Product return location: Customers can bring the goods directly to our office/store or send them by post.
In case you have comments/complaints related to product quality, please contact our customer care line.

Contact information

Email:  info@wataco.net

Tell :  0866125605

Address:

  • Shinmei-166-3 Nakano, Miyagino Ward, Sendai, Miyagi, Japan
  • Room 2.1B 2nd floor The Landmark Tower, 5B Ton Duc Thang, Ben Nghe ward, district 1

Working time:  08:30-17:30 (Saturday & Sunday and Holiday off )

Contact

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